ACE MUSIC (AUST.) LESSON POLICY AGREEMENT
1.1 Lessons: Enrolling in Ace Music lessons secures a particular slot of the teachers time for the whole term, irrespective of attendance. Payment is on a per term basis and is expected by the date due on the invoice. Parents/guardians and students are responsible for lesson attendance.
1.2 Term Length: Typically there will be between seven and eleven lessons per term, depending on School Term Dates, Public Holidays, trips, sports days, school camps and other school activities.
1.3 Tutor Books: The parent/guardian agrees to pay for the first tuition book with the first terms lesson fees. All subsequent tuition books to be purchased by the parent/guardian at the recommendation of the teacher. Generally, the student will need a new tutor book at least each year.
1.4 Late payment: Late payment constitutes a default under this agreement and the teacher may withdraw students from lessons at their discretion. A $10 dollar late fee applies for late payment of invoices. Invoices 21 days overdue attract a $50 late fee.
1.5 Discontinued lessons. Teachers reserve the right to discontinue any student for reasons including but not limited to inappropriate behaviour, non-payment of fees and sporadic attendance.
1.6 Note: Tuition, Registration costs and books are reviewed annually and at least 2 months notice will be given of any change in price.
1.7 Indemnity: The parent/guardian agrees to indemnify Ace Music against all costs, whether commissions, legal fees or otherwise, incurred by Ace Music or their duly Authorised agents relating to the recovery of any monies, goods or services that may be outstanding from time to time pursuant to the terms of this agreement.
2. LESSON MAKE UP CREDITS & REFUNDS:
2.1 Student Absence
In order to find a balance between providing a high quality service and ensure our tutors are paid fairly, and after much consultation, we have developed this policy.
If a student does not have their instrument, they are still required to attend their lesson as we can provide a solution, not limited to; lending an instrument, give direction for performance preparation or emphasise theory components.
Due to timetabling complexities and availability, teachers are not obligated to offer Make-up lessons. Any Make-up lesson granted is at the teacher’s discretion.
A Make-up Credit can only be granted for cancellation made with 48hrs or more before a student absence. It is expected that advance is notified with as much advance notice as possible. No credit can be granted for student cancellation without 48hrs notice.
There is a maximum of 1 Make-up Credit in a term which must be used within that same term and cannot be carried over to the following term.
No credit or refund can be granted for missed lessons which were not cancelled prior, or for early withdrawal from lessons during the term.
TO CANCEL a lesson: you must use the option in your MyAceMusic account Calendar event.
2.1b. Lessons must be discontinued for the following term by week 6 of the previous term. Late notice discontinuation cannot be refunded. Notice must be made by completion of the Withdraw from Ace Music Academy at acemusic.com.au/withdraw.
2.2 For Teacher absence: If the Teacher is unavailable to give any scheduled lesson (eg. due to sickness) the lesson may:
– be covered by an alternative tutor
– be cancelled, with a Make-up lesson granted
– be credited to your account, and carried forward to your next invoice of no Make-up lesson is possible.
Make-up lesson information will be sent by SMS or email, please confirm or request an alternative if the proposed time is not manageable.
Ace Music is not responsible for ensuring your contact details are up to date. Please ensure any updates are made to your contact information inside your MyAceMusic account at acemusic.com.au/login.
3.1 Instrument: It is the parent/guardians responsibility to ensure the student has their own instrument. The teacher mau make recommendations about which instrument would suit the student.
3.2 Insurance: The Student/Parent/Guardian is responsible for any insurance of the Student’s instrument.
4. WEBSITE
4.1 Website. Student/Parent/Guardian will have access to the online content of the website www.acemusic.com.au for the period of time they are taking lessons with Ace Music.
5. STUDENT HEALTH AND SAFETY
5.1 Medical information. In the interests of the Student’s well-being whilst in the Teacher’s care, the Teacher must be informed of any medical or other condition affecting the Student.
5.2 Student care: The Teacher is not responsible for students outside of the agreed lesson time. Parents/carers are responsible for punctual and safe pick-up and safe drop-off of students at the start and end of lesson time.
6. PRIVACY AND COPYRIGHT:
6.1 Advertising: Ace Music will occasionally video/photograph classes and may use video footage or pictures for promotional or training purposes. You agree with your child’s image/s being used unless written notification to the contrary is provided at the time of enrolment and communicated via separate email to hello@acemusic.com.au.
6.2 Personal details. Ace Music Australia will not share your details with any third party without your written consent except in the case of 1.7 above.
6.3 Extra Activities: The Teacher will not expect the student to participate in any examination, festival, etc. without the agreement of the Student/Parent/Guardian. Any entry fees will be paid by the Student/Parent/Guardian.
6.4 Copyright. The Student/Parent/Guardian undertakes not to make copies or distribute of any provided music.